Title - Story to demo problem with poor process Tags - story
- 3 parcels per month
- Every time, I’m not home
- They leave a note
- Don’t try neighbours
- Don’t open the door where they could leave it
- I can set delivery options but I have to do it for EVERY delivery
- And if on the day of delivery, can only make a chage if also delaying for another day
- So every single time, they miss me, take it to delivery office, I have to rearrange with instructions, and they use up even more resources for a second delivery
- If they made a simple change or two to the process, it would save an absolute ton or time, energy and money and make customers much happier
Uses:
- Value of process improvement
- Use with an “I have to get this of my chest before I explode!!!” headline