Title - Statements to demonstrate limited access Tags - callumkeyfascination
General
“Mr. Birch receives hundreds of emails and dozens of phone calls each day, many requesting guidance. Spending all day personally responding to the requests is not possible so, in order to continue to serve you while maintaining a balanced, healthy lifestyle, Mr. Birch answers a selection of questions and comments in his email tips. However, he does NOT and CANNOT respond to all personally, by email or by phone.”
(Still very close to what Matt Furey says here so needs some work: https://www.mattfurey.com/seminars/)
How phone calls are handled
- Unscheduled incoming calls to the office are directed to voicemail. All calls with Mr. Birch are pre-scheduled on Tuesdays at least 2 weeks in advance. A fax with relevant details is requested in advance of call.
How customer service requests are handled
- Most routine customer service requests are responded to within 2 working days. Messages/faxes for me will be forwarded. If judged urgent, I will do my best to respond within 48 hours. If non-urgent, they go in my return work pile, forwarded to me in the post, once a week on a Wednesday.
How critiques work
- Critiques usually require 3-4 weeks for a response (sometimes more). Please don’t submit a critique requiring a fast response (e.g. for an ad deadline). All critiques are done in order of receipt.
No personal mobile phone or email access
Note: Mr. Birch does not own a mobile phone and does not personally respond to email.
[#kennedyIWW]: Dan S. Kennedy: Influential Writing Workshop.